Have a Question? Look here
What payment methods do you accept?
Currently, we only accept PayPal payments. PayPal offers a variety of security measures, such as encryption technology, fraud detection, and buyer protection programs, to ensure transaction security and protect the rights of both sellers and buyers.
How can I contact your customer support team?
You can contact our customer service team via Email
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy for more details.
How long will it take to get my orders?
Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 5 business days, and delivery times range from 10 to 20 business days.
I've received a tracking number for my order. Why is my tracking not working?
Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse . Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.
Can I track my order?
Yes, we will provide you with a tracking number and instructions on how to track your package once your order has been shipped. You can track the status of your shipment online.
What if I receive a defective or damaged item?
In the rare occasion of receiving a defective or damaged item, please contact our customer service team within one day of receiving the product. We will work with you to resolve the problem as soon as possible whether that is refunding or replacing the item.
Why hasn't my order shipped yet?
Typically, it takes about 1-3 Business Daysof processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.
If the package shipped, can I reject to receive it?
No, it will cost you a lot, If you insist to reject it, we'll deduct the shipping cost and return cost, which is very expensive. Therefore, we suggest that you receive the package first and then contact us for return details.
Non condition Returns
We offer a 7-Day Return Policy. You have 7 days to return an item starting from the date that you received it. (confirmed by Shipping Tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in it's original packaging. If it's plastic sealed when you get it , it should remain plastic sealed. Some types of goods such as customized products cannot be returned.
You will be responsible for paying the shipping costs for returning your item. Shipping and Customs fees are non-refundable. ( we will send you a receipt after we get it ). If 7 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange.
Warranty Reason Returns
If the product doesn't work properly during warranty leadtime and confirmed to be defective, the item could be returned for repair. we will cover shipping to send it back to you after repair.
Can I return the products that I don’t like and get a refund?
You may request to return an item in the condition it was received if you change your mind. Some items may be returned for either money back or exchange subject to the following conditions. Our policy is within 7 days after receiving according to the tracking record. If 7 days after receiving have gone , unfortunately we can’t offer you a refund or exchange.
Any item returned must be complete with all accessories, hardware, manuals or instructions, and in the same "new" condition as when it was when shipped to you. Please send us photos or videos of it.
Any item returned incomplete or with physical damage such as scratches etc., excessive signs of use or abuse will not be accepted for return.
Any item returned will be evaluated upon receiving it. Of course, we cannot give refunds on defective merchandise resulting from mishandling, misuse, tampering or improper use.
Can I exchange a product that I ordered?
We offer exchange service if the items in following conditions. (*Except for customized products)
Products must be “new” with no damage in any way.
To exchange a product, the product must be available to purchase on wlmouse.com .
The customer will have to pay the difference in price if they select a product of a higher price.
What’s the process of cancelling, returning or requesting a refund?
Please email our customer service support@wlmouse.com with your order number and the reason for the return. Please pack the product carefully.
You must return an item in the same condition as it was received.
When do I need to return the items? When is the deadline?
Items can be returned within 7 days of receipt of delivery according to the online shipping tracking record.
Where do I ship the items so that I can get a refund?
Where do I ship the items so that I can get a refund?
If you want to ship your product back to us, please contact us at support@wlmouse.com.
When will I receive my refund?
In most cases, we will issue your refund within 3-5 business days after receiving and checking the returned item.
How to get support?
It's easy to get in touch with us - simply send us an email
support@wlmouse.com or service@wlmouse.com
How can I Request a Warranty replacement or repair?
You must email our customer service support@wlmouse.com within the applicable warranty period with your order number and your specific inquiries. Please describe your problems that you encountered with as much detail as possible.
Can I cancel an order?
Once an order is placed, you have less than 24 hours to cancel it if it's not processed yet. Once the package is received by the logistics company, the order can't be canceled for you!