Privacy Policy

Last Updated: April 11, 2026

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide Directly

We collect information that you voluntarily provide to us, including when you:

• Place an order
• Contact customer support
• Subscribe to our newsletter
• Create an account
• Participate in surveys, promotions, contests, or community activities
• Submit inquiries, reviews, or other communications

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Order details
• Account information
• Any other information you choose to provide

b. Information Collected Automatically

When you visit or use our Site, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Access times
• Pages viewed
• Referring website
• Approximate geographic region
• Cookie and similar tracking technology data

We may also collect limited technical information related to how users interact with our Site in order to improve performance, functionality, and user experience.

c. Device and Product Usage Information

When using certain WLMOUSE software, web tools, or support services, we may collect technical information necessary to provide functionality, troubleshoot issues, or improve compatibility, such as:

• Hardware model
• Firmware version
• Operating system version
• Device identifiers
• Configuration settings
• Error or diagnostic information

Where required by applicable law, such information will only be collected with your consent or another valid legal basis.

2. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill orders
• To provide customer service and after-sales support
• To communicate with you regarding orders, shipping, returns, warranty claims, or inquiries
• To provide software, firmware, and service-related support
• To improve our website, products, and services
• To prevent fraud, abuse, or unauthorized activity
• To comply with legal obligations
• To send marketing emails or promotional communications, where permitted by law or where you have consented

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

3. Cookies and Similar Technologies

We use cookies and similar technologies to help operate our Site, improve site functionality, analyze traffic, remember user preferences, and enhance your browsing experience.

Cookies may also help us understand how visitors use our Site so we can improve performance and usability.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

4. Shopify and Payment Processing

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores data on secure servers behind a firewall.

If you make a purchase through our Site, your payment information is processed through Shopify and its supported payment providers. Payment data is handled in accordance with applicable security standards. We do not store your full payment card information on our own servers.

For more information, please review Shopify’s own privacy documentation and terms.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share your information with trusted third parties only as necessary to operate our business and provide services, such as:

• Payment processors
• Shipping carriers and logistics providers
• Shopify and related store infrastructure providers
• Email service providers
• Analytics providers
• Customer support tools
• Legal, regulatory, or governmental authorities where required by law

These third parties are authorized to use your information only to the extent necessary to perform services on our behalf or comply with legal obligations.

6. Data Retention

We retain your information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide customer service and warranty support
• Maintain transaction and business records
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request that we restrict or stop certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To make a privacy-related request, please contact us at support@wlmouse.com.

We may need to verify your identity before processing certain requests.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services and Links

Our Site may contain links to third-party websites, services, or platforms. Once you leave our Site or interact with a third-party service, your information may be governed by that third party’s own terms and privacy policy.

We encourage you to review the privacy policies of any third-party services you use.

10. Children’s Privacy

Our Site and products are not directed to children under the age required by applicable law to provide valid consent for data processing in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information to us inappropriately, please contact us so we can take appropriate action.

11. Disclosure Required by Law

We may disclose your information if required to do so by law, legal process, or governmental request, or if we believe such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Investigate fraud or security issues
• Enforce our Terms of Service or other policies
• Protect the safety of our users or others

12. International Data Transfers

Because WLMOUSE operates internationally, your information may be processed or stored in countries outside your own jurisdiction, including countries where privacy laws may differ from those in your country.

By using our Site or providing your information, you understand that your information may be transferred, stored, and processed internationally as necessary to provide our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with the revised “Last Updated” date. Where required by applicable law, we may also provide additional notice.

14. Contact Us