KBD-Refund Policy

At WLMOUSE, we offer limited-edition products that are made-to-order based on pre-sales. As such, we do not accept returns or exchanges for customized or pre-ordered items.

 

For standard, in-stock products:

 

You may return or exchange items within 7 days of delivery, provided they are in their original condition, with all packaging and documentation intact.

The customer is responsible for return shipping and any customs fees incurred.

To modify or cancel an order, please contact us within 24 hours of purchase. Once the item has shipped, we are unable to make changes or cancel the order.

 

Wrong or Damaged Products:

In the event you receive a wrong or damaged product, we offer:

 

1. Replacement at no extra cost

 

Conditions for returns of wrong shipments:

 

Items must be new, unused, and in their original packaging.

Damaged or incomplete returns may result in partial or no refund.

 

If your product arrives damaged, please send clear photos of the damage along with your proof of purchase to support@wlmouse.com to begin the claim process. Failure to contact us beforehand may result in additional charges or delayed processing.

 

Note: As all our products are limited editions and produced based on pre-orders, we highly recommend reviewing your order details carefully before purchase.